What does EDR have in common with Zappos, Logitech and MetLife? We are all working to quantify, track and improve our customer service performance.
In the spirit of EDR's commitment to our customers' experience, we are now one of the many brands using a powerful customer service program and discipline called Net Promoter. As part of this effort, Net Promoter will survey our customers on a regular basis and provide us with a straightforward yet powerful metric - a Net Promoter Score (NPS) - holding EDR and our employees accountable for your experience.
This customer satisfaction initiative will provide EDR with real-time data, enabling us to act on your feedback on our products and customer service. Be sure to weigh-in on Net Promoter surveys and be heard. We'll report on how our NPS compares to other companies and how we improve over time once we have the metrics.