In the spirit of EDR’s commitment to our customers’ experience, we are excited to introduce a powerful online survey tool called Net Promoter. Net Promoter will survey our customers on a regular basis and provide us with a straightforward metric – a Net Promoter Score (NPS) – holding EDR and our employees accountable for our clients’ experience. This ongoing survey initiative will provide EDR will real-time metrics and information enabling us to act on customer feedback that will benefit our customers.
Net Promoter has been embraced by leading companies worldwide as the standard for measuring and improving customer service. Companies such as Southwest, Apple, Zappos, and Dell use NPS to solicit customer feedback. Rob Barber, EDR’s CEO, says “We are very excited about this new initiative at EDR, as it aligns with our continual focus to provide our customers and partners with the best service possible.“